Mobile App · Product Design · UI/UX · MVP · SaaS
ShortAway is a platform that connects property owners with trusted local concierges for short-term rental management — via Airbnb, Booking.com, and VRBO. Homeowners find a dedicated concierge to handle everything: check-in, check-out, cleaning, and 24/7 support. Concierges, in turn, offer their services to nearby properties in a flexible and autonomous way.
The challenge was to design a mobile app with two completely different journeys — the homeowner's and the concierge's — while keeping the experience consistent and intuitive for both. We needed to create onboarding flows, profiles, search, filtering, direct chat, property management, and a subscription system, all within a clear interface that conveys trust to someone handing over their house key to a stranger.
Hosting without the hassle
• Search and match with a dedicated local concierge
• Centralized dashboard for properties and bookings
• Direct chat with the assigned concierge
• Visibility of check-ins, check-outs, and cleaning
• Monthly subscription per property
Flexible income with full autonomy
• Profile with services, operating area, and reviews
• Direct connection with homeowners, no middlemen
• Management of multiple properties and schedules
• Control over availability and service scope
• Subscription with platform visibility
We delivered the complete ShortAway app design — from visual identity and component system to product screens for both sides of the marketplace. The MVP includes onboarding, filtered search, detailed profiles, messaging system, property management, and subscription flow, creating a solid foundation for platform validation and growth.
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